In this section you will find some of the most frequently asked questions, if for any reason you still have questions, please contact us.

Altura Siete is a proudly Mexican brand and all of our products are made in Mexico.
HEIGHT (platform, vision to see the world) 7 (it is a number of indulgence, 7 deadly sins, 7 number of spiritual power, cabalistic). PURPLE comes from the highest energy stone, purple quartz. We use it in our linings, in the satin bag that covers them and in their box, our pieces are a charm of good luck and protection. Our product portfolio is made up of 7 exclusive lines that evolve and reinvent themselves every period of time. We work 100% leather, including exotic skins and leather soles.

Yes, in Mexico we have branches in the cities of Monterrey, Culiacán and León. You can see our branches in the Boutiques section.

Making your purchase online is very simple, just follow these steps:

Choose your favorite design and height, select the size, add to cart, see cart if you want to add more designs, click on continue shopping, fill in shipping information, in addition to choosing FREE or Express Shipping (cost $200) Choose delivery method Payment (Debit / Credit Card / PayPal / Payment in Oxxo. Place the order

If you need to contact us you can use any of the following means:

Online chat (WhatsApp located at the bottom right of the screen) By writing to us in our contact section. By email to cliente@alturasiete.com Calling us by phone Visiting any of our branches. On our social networks on Facebook or Instagram .

At Altura Siete we use first class materials to make our products. We use 100% legal genuine leather, as well as exotic leather and some highly durable and quality textile materials.
If for some reason your size is not available on our site, do not worry, you can contact us and ask us directly if it is in stock or out of stock at our branches.
We have FREE shipping on all orders throughout Mexico, you can also request Express shipping to receive your products faster for an additional $200 to your purchase. The estimated delivery time for Standard Shipping is 4 to 7 business days and 48 to 72 hours for Express Shipping.
We ship to Mexico, the United States and Canada; to place an international order you can do it from the page in English of Altura Siete.
If for any reason you receive a wrong or damaged product, we will gladly accept it back. To make a return, contact us within the first 30 days after receiving the order. Check all the information in our Shipping and Returns Policy section.
At Alturasiete we accept the most common forms of payment such as credit and debit cards, Visa, Mastercard and American Express. You can also make your payments in Oxxo stores and with Paypal.
Yes, when making your purchase, your data is 100% safe and protected. Credit and debit card payments are processed through Conekta, with the highest encryption standards. Similarly, payments made with PayPal are covered.
When you make a purchase and decide to pay for it at Oxxo, you have 48 hours to make the payment, which will be credited immediately.
If for any reason when making your payment it was rejected or could not be completed, the first thing you should do is confirm that the payment was not actually charged to the card. Then get in touch with us on social networks or using the contact form on this page.
In credit or debit card payment orders, the customer will be asked to authenticate their data by requesting their official identification, in order to avoid fraud and purchases not authorized by the customer. The data will be treated confidentially based on the provisions of our privacy notice.
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