Fiorella Red Velvet Women's Moccasin

Delivery time for all of Mexico is 3 to 7 business days after confirmation and validation of your payment, which takes a maximum of 72 business hours. Our home deliveries are free of charge on all purchases equal to or greater than $4,000.00 pesos (accumulated per order). Below we provide you with information to consider when generating and processing your orders: 1) Orders received from Monday to Thursday after 12:00 hrs will begin processing on the next business day. 2) Orders received on Friday after 12:00 hrs., Saturday and Sunday, will be processed on Monday to begin the payment validation process and then make the shipment. 3) Free shipping will only apply to purchases equal to or greater than $4,000.00 pesos (cumulative, amount per order). 4) The user must cover the shipping costs if their order is less than $3,999 pesos, unless otherwise explicitly stated in their purchase. The cost of shipping will be indicated prior to full payment. Once your payment has been validated, we will send you your tracking number, where you will be provided with the tracking number of the parcel service so that you can check the status of your shipment in the Tracking section on the parcel service website. The courier will make 3 attempts to deliver your package to your home, but if on the third visit there is no one to receive your package, you can pick it up directly at the courier's office during the following 5 business days, presenting an Official Identification and the Tracking Number. IMPORTANT: If upon receiving your package you notice that the tape or strapping has been removed, or that it is open or damaged, before signing for receipt, verify with the delivery operator that your products are in good condition and complete. When signing for receipt, you can make a note about the condition in which your package arrived. If any item is missing, report it to the delivery company within a period of no more than 48 business hours and send us an email to clientes@alturasiete.com with the details of your order and photographic evidence of the condition of the box. If this time period is not met, it will not be possible to make any claim. DELIVERY TIME IN GOOD END AND DECEMBER The estimated delivery time in Buen Fin and December is 15 to 21 business days. Altura Siete informs the Customer that it is possible that the same order may be divided into several deliveries. REFUNDS ON BUEN FIN AND DECEMBER PURCHASES Altura Siete informs that refunds requested for Buen Fin or December purchases may take around 15 business days. AVAILABILITY In the event that the Product is not available after the order has been placed, the Customer will be informed by email or phone about the total or partial cancellation of his/her order, and a credit will be issued or the amount paid will be refunded. Altura Siete is not obliged to send another product of a more expensive amount due to the lack of stock of merchandise, since the availability displayed is while stocks last.