1) If you wish to exchange the product received for another variant of the model, whether color or size, you must report the correct description of the merchandise you wish to exchange, to email@example.com within the first 15 calendar days from that you received your package.
When making your report, it is necessary to indicate the product that you will send back, as well as the new exchange item (Model, color and size).
2) The company will send you an approval email.
3) Via e-mail you will receive a pre-paid guide and you will have to send the exchange product via courier to the company and Altura Siete will be in charge of resending you the requested exchange product.
4) Shipping your new product may take between 4 to 10 business days. In the first change, the company will absorb the expenses generated by this shipment in a single time. From a second request, the shipping costs would be at your expense.
If you have not received the merchandise, you can send us an e-mail to firstname.lastname@example.org or contact the phones: (81) 12 41 6838
Our commitment is to offer you unique and high quality items, and based on this premise, you can return and/or exchange any item purchased on the website www.alturasiete.com , for the following reasons:
a) If the item has manufacturing defects. BOOTS AND FOOTWEAR IN GENERAL . Broken closure, or in the case of studs, rivets or any decorative detail that has become detached due to the handling of the box during transit.
b) If there is a mistake in the item sent, as long as it does not show signs of abuse or use.
c) The product purchased does not fit your size or you want to change it by model, color or size.
Below are the steps you must follow to make a return effective:
The first exchange/return made for your purchase will not generate shipping costs for you**, as long as it is indicated that way in the email sent to you, and the report is prepared within a maximum period of 15 calendar days for changes and 15 days for product quality issues.
To consider: In subsequent change requests, derived from the same order, you must cover the shipping costs, regardless of the total amount in your order.
If the product has manufacturing damage or an error in its shipping, it will be effective, you can request a refund with compliance with the following conditions:
1) In the case of defective merchandise, refunds are accepted only in the first 15 calendar days from the delivery of the product.
2) In the notification of erroneous or damaged merchandise, it is possible to apply the refund for the same only if it was reported during the first 15 days after its delivery, to the following telephone numbers: Customer Service Telephones: or to the email cliente@ tallersiete.com attaching a description and photograph that demonstrates the type of manufacturing damage. *Send a photograph pointing out the manufacturing defect.
3) In case of a refund, you will receive a pre-paid guide via email from Altura Siete, so that you can present the guide and the item for reimbursement at the courier's offices. In addition to sending the purchased product in excellent condition, unused and in its original packaging via courier, within the first 15 calendar days, at no cost. After this date, it will not be possible to apply this policy.
4) At the time the product is delivered to us, we will contact you to confirm receipt of the merchandise and begin the refund process.
The prices of the products offered on our site already include VAT and are expressed in Mexican Pesos.
We reserve the right to modify the sales prices offered on the site at any time and without prior notice; Your Purchase Order will maintain the price of each product at the time you generated and paid for your purchase.
Our website www.alturasiete.com has exclusive promotions and prices for Online Purchases, not applicable in physical stores.
You can pay for your purchases by selecting any of the following payment types: Payments through PayPal, Oxxo pay, Conekta, Visa, Master Card and Amex and Bank Transfer or Deposit.
For payments by bank transfer, the system gives a maximum period of 2 business days for you to make your deposit or transfer the agreed amount to pay, otherwise, your order will be canceled and the product will be put on sale again.
If you request a refund of your money, we ask you to confirm your information to make the refund to the original account from which you issued your payment.
When generating your order, your cart may be open for a maximum period of 4 hours, during which time you must change the status of your order to payment, since otherwise, your order will be automatically canceled and you will have to generate your order again. purchase order.
Currently it is only possible to deliver orders to the entire Mexican Republic, if required internationally to quote.
The shipping and billing address must be identical and exactly match your name, address and zip code as it appears on your credit card in order to process your order. This information is used as part of the validation process for your credit card payment.
ALTURA SEIETE reserves the right to cancel orders and even the User's account when any attempt to alter the native functioning of the site and purchasing process is detected in order to modify product price rules, add non-participating coupons or grant benefits. that the Company has not authorized in its general policies. Your request will be reviewed against inventory, if confirmed you will receive an email with more details