Returns & Exchanges


1) If you wish to exchange the product received for another variant of the model, whether color or size, you must report the correct description of the merchandise you wish to exchange, to within the first 15 calendar days from that you received your package.

When making your report, it is necessary to indicate the product that you will send back, as well as the new exchange item (Model, color and size).

2) The company will send you an approval email.

3) Via e-mail you will receive a pre-paid guide and you will have to send the exchange product via courier to the company and Altura Siete will be in charge of resending you the requested exchange product.

4) Shipping your new product may take between 4 to 10 business days. In the first change, the company will absorb the expenses generated by this shipment in a single time. From a second request, the shipping costs would be at your expense.

If you have not received the merchandise, you can send us an e-mail to or contact the phones: (81) 12 41 6838


Our commitment is to offer you unique and high quality items, and based on this premise, you can return and/or exchange any item purchased on the website , for the following reasons:

a) If the item has manufacturing defects. BOOTS AND FOOTWEAR IN GENERAL . Broken closure, or in the case of studs, rivets or any decorative detail that has become detached due to the handling of the box during transit.

b) If there is a mistake in the item sent, as long as it does not show signs of abuse or use.

c) The product purchased does not fit your size or you want to change it by model, color or size.

Below are the steps you must follow to make a return effective:

  1. In the case of merchandise with a defect or damage, a physical change of the product will be applied, only if it is reported within the first 15 calendar days from when you received your order.
  2. If you wish to make an exchange due to size, model or color, the change will only be made if it is reported within the first 15 calendar days after delivery of the product.
  3. To generate your request and obtain your return guide, it is important that you have the following information ready:
      • Order number.
      • Email with which you registered your order.
      • Model/Description/Color/Size of the products to be returned.
      • Photography of the products to be returned. For warranty cases (damaged product), send a photograph showing the damage. In cases where it is not the product you requested, photo of the label and the product you received.
      • Reason for return.
  4. Start your request by sending an email to
  5. Indicate the model you will return, the reason for your request and select the new model and/or exchange size. Please clearly state the reason and details for your change, as your request will be processed with the information you provide in registration.
  6. Your request will be reviewed and it will be preliminarily verified that it meets the requirements to generate your return guide.
  7. If approved, an email will be sent to you indicating step by step the process to follow, as well as an electronic guide with the shipping information. Unless your request has been rejected and the reason is explicitly stated in the email you will receive.
  8. Upon receiving the electronic guide, you must print it, and deliver the specified product to any shipping parcel office.

The first exchange/return made for your purchase will not generate shipping costs for you**, as long as it is indicated that way in the email sent to you, and the report is prepared within a maximum period of 15 calendar days for changes and 15 days for product quality issues.

To consider: In subsequent change requests, derived from the same order, you must cover the shipping costs, regardless of the total amount in your order.


  • If upon receiving your package, you detect that the tape or strapping was removed, it is open or damaged, prior to signing for receipt, verify with the courier delivery operator that your products are in good condition and complete. When you sign for receipt, you can make a note about the status of your package. If you present any missing item, report it within a period of no more than 48 business hours to the parcel service and send us an email to with the details of your order and photographic evidence of the condition of the box. If this period of time is not met, it will not be possible to make a claim.

  • If you receive your order incorrectly or with a factory defect, it will be changed at no cost to you. And the discount will be respected on the established or published dates.
  • All purchases made in the Online Store that require any exchange or return must be made directly in the Online Store, no changes or returns will be made in physical stores.
  • If you have any request or case different from the above, please send an email to with the details of your request.


If the product has manufacturing damage or an error in its shipping, it will be effective, you can request a refund with compliance with the following conditions:

1) In the case of defective merchandise, refunds are accepted only in the first 15 calendar days from the delivery of the product.

2) In the notification of erroneous or damaged merchandise, it is possible to apply the refund for the same only if it was reported during the first 15 days after its delivery, to the following telephone numbers: Customer Service Telephones: or to the email cliente@ attaching a description and photograph that demonstrates the type of manufacturing damage. *Send a photograph pointing out the manufacturing defect.

3) In case of a refund, you will receive a pre-paid guide via email from Altura Siete, so that you can present the guide and the item for reimbursement at the courier's offices. In addition to sending the purchased product in excellent condition, unused and in its original packaging via courier, within the first 15 calendar days, at no cost. After this date, it will not be possible to apply this policy.

4) At the time the product is delivered to us, we will contact you to confirm receipt of the merchandise and begin the refund process.


The prices of the products offered on our site already include VAT and are expressed in Mexican Pesos.

We reserve the right to modify the sales prices offered on the site at any time and without prior notice; Your Purchase Order will maintain the price of each product at the time you generated and paid for your purchase.

Our website has exclusive promotions and prices for Online Purchases, not applicable in physical stores.

You can pay for your purchases by selecting any of the following payment types: Payments through PayPal, Oxxo pay, Conekta, Visa, Master Card and Amex and Bank Transfer or Deposit.

For payments by bank transfer, the system gives a maximum period of 2 business days for you to make your deposit or transfer the agreed amount to pay, otherwise, your order will be canceled and the product will be put on sale again.

If you request a refund of your money, we ask you to confirm your information to make the refund to the original account from which you issued your payment.


When generating your order, your cart may be open for a maximum period of 4 hours, during which time you must change the status of your order to payment, since otherwise, your order will be automatically canceled and you will have to generate your order again. purchase order.


Currently it is only possible to deliver orders to the entire Mexican Republic, if required internationally to quote.

The shipping and billing address must be identical and exactly match your name, address and zip code as it appears on your credit card in order to process your order. This information is used as part of the validation process for your credit card payment.

ALTURA SEIETE reserves the right to cancel orders and even the User's account when any attempt to alter the native functioning of the site and purchasing process is detected in order to modify product price rules, add non-participating coupons or grant benefits. that the Company has not authorized in its general policies. Your request will be reviewed against inventory, if confirmed you will receive an email with more details