Frequent questions

Take a look at our frequently asked questions. If you still can't find an answer, contact us. Our team is available Monday through Friday from XX:00 am to XX:00 pm and Saturday from XX:00 am to XX:00 pm, Central Mexico time.

Make a purchase

It's very simple, you just have to add the items you want to your cart and when you are ready, go to your shopping cart and click on finish order, then enter your shipping information and choose the payment method. Ready! In a few days you will have your products at your doorstep!
You do not need to open an account with us, when you make your first purchase, an account will automatically be created on our site, this way your information will be saved so that your next purchases are much faster and you will also be able to receive special promotions. You also have the option to create your account in our Points Program to start earning points that can later be redeemed for rewards.
If we invoice, all prices include VAT. To request an invoice you must write us an email to , where you include your complete tax information, purchase order number or proof of payment, or contact us. You can also enter your tax information through this FORM

Prices, promotions and payments.

Some products will have from [discount] to [discount2] discount and it is applied directly to the price. You will notice it as a crossed out (comparison) price and we will show the discounted price you will pay.
Learn about our promotion policies. We reserve the right to modify our promotions policy at any time without prior notice.
You can redeem your discount code when paying in our online store. If at the time of payment you enter a discount code that does not exist or is not active, an error message will be displayed.
The gift card is electronic, you will receive an email with your card code and you can pay with it in the online store. Customers can redeem discount codes online at checkout. If you have a gift card from our store and do not know the balance, contact us at [Phone] or [email]

Shipments

Yes, shipping is free on orders over [amount] or on current promotions. Learn about our promotions policy here.
Yes, our deliveries are local and national. We use [package 1], [package 2] and [package 3] to make our shipments. Learn about our shipping policies.
Go to this link, enter your purchase information and you will see the status of your order: Track my order
You have 24 hours after your purchase to make the change, write to us at [email] or call us at [phone] to request your change of delivery address.

Returns and exchanges

We replace any item that arrived defective or damaged. The products that are exempt from returns are: Gift cards Personal hygiene products Discounted or on-sale products Products used or without original packaging
Fill out the following form to initiate a return of your product, you must specify the folio of your purchase and the reason for your return.
Once your products are received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to a gift card, your credit card or original payment method, within a certain number of days.
Can't find satisfactory answers? contact us