Take a look at our frequently asked questions. If you still can't find an answer, contact us. Our team is available Monday through Friday from XX:00 am to XX:00 pm and Saturday from XX:00 am to XX:00 pm, Central Mexico time.
Make a purchase
How do I buy at ALTURA SIE7E?
It's very simple, you just have to add the items you want to your cart and when you are ready, go to your shopping cart and click on finish order, then enter your shipping information and choose the payment method. Ready! In a few days you will have your products at your doorstep!
Do I need to open an account to buy?
You do not need to open an account with us, when you make your first purchase, an account will automatically be created on our site, this way your information will be saved so that your next purchases are much faster and you will also be able to receive special promotions. You also have the option to create your account in our Points Program to start earning points that can later be redeemed for rewards.
Do they bill? Do the prices include VAT?
If we invoice, all prices include VAT. To request an invoice you must write us an email to , where you include your complete tax information, purchase order number or proof of payment, or contact us. You can also enter your tax information through this FORM
Prices, promotions and payments.
Are the prices already discounted?
Some products will have from [discount] to [discount2] discount and it is applied directly to the price. You will notice it as a crossed out (comparison) price and we will show the discounted price you will pay.
What are your current promotions?
Learn about our promotion policies. We reserve the right to modify our promotions policy at any time without prior notice.
I have a discount coupon, how do I redeem it?
You can redeem your discount code when paying in our online store. If at the time of payment you enter a discount code that does not exist or is not active, an error message will be displayed.
How do gift cards work?
The gift card is electronic, you will receive an email with your card code and you can pay with it in the online store. Customers can redeem discount codes online at checkout. If you have a gift card from our store and do not know the balance, contact us at [Phone] or [email]
Do you have free shipping?
Yes, shipping is free on orders over [amount] or on current promotions. Learn about our promotions policy here.
Do you ship to all of Mexico?
Yes, our deliveries are local and national. We use [package 1], [package 2] and [package 3] to make our shipments. Learn about our shipping policies.
How can I track my order?
Go to this link, enter your purchase information and you will see the status of your order: Track my order
Can I change the delivery address?
You have 24 hours after your purchase to make the change, write to us at [email] or call us at [phone] to request your change of delivery address.
Returns and exchanges
What products can be returned or exchanged?
We replace any item that arrived defective or damaged. The products that are exempt from returns are: Gift cards Personal hygiene products Discounted or on-sale products Products used or without original packaging
How do I make a return or exchange?
Fill out the following form to initiate a return of your product, you must specify the folio of your purchase and the reason for your return.
How many days does the return or exchange process take?
Once your products are received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to a gift card, your credit card or original payment method, within a certain number of days.